Info/Forms

New Customers

If this is the first time your company has ordered from us, payment for your first order, or until you are approved for credit, is by C.O.D. or Credit Card. Once you complete a Credit Application (pdf download) and we approve you for credit, all future orders will be billed by invoice.

AFO Order Form

Please include a completed AFO Order Form (pdf download) for each casting you send us. For practitioners using Hanger Direct use this AFO Order Form (pdf download).

AFO Casting and Scanning Instructions

The casting instructions are the same regardless of which AFO design you choose. If you have any questions, please call us at 866-273-2230.

  1. Have the patient sit in a chair or stand next to one to provide support during the casting process.
  2. Prepare casting materials: Water, plaster or synthetic casting material, cotton stockinet, and cut-off strip, etc. Mark the neck of the fibula for a height reference.
  3. Wrap the leg with casting material in the usual manner. Place patient's foot on the floor (use a footplate or a piece of plastic to simulate the proper heel height). Try to duplicate the patient’s natural standing angle (valgus or varus) in this seated position. Be sure to cast the entire foot. We use a full length footplate.
  4. Whenever possible take a weight bearing cast. It’s important to simulate a weight bearing condition when a cast or scan is taken.

Scanning Instructions

  1. Cut a 1/2" piece of foam slightly smaller that the patient's foot to elevate the border of the foot off the floor.
  2. Cover the leg with cotton stockinet. Have the patient stand with the leg to be scanned in front of the opposing side. Proceed to scan capturing the distal edges of the foot up to the tibial tubercle.
  3. Include a completed order form along with your scan and email to: [email protected]
  4. Scans to: [email protected]
  5. Casts mail to:
    Custom Composite Mfg, Inc.
    21 Palmer Ave
    Cranston, RI 02920

Turn Around Time

Average in-house turn around time is 3 business days.

Product Pricing

Please contact us for pricing information.

Shipping Information

Standard ground shipping applies to all orders unless otherwise indicated on the order form.

Warranty & Policies

Explains the Warranty & Policies of Custom Composite Mfg, Inc including Product Warranty, Guarantee of Fit and Satisfaction, Return Policy and Single Patient User Policy.

Product Warranty

FlexorBand AFO, Lateral Strut AFO, Posterior Lateral Strut AFO, Spiral AFO, Hybrid Medial Strut AFOs (Standard Calf, Anterior Shell, Posterior Calf), Partial Foot - TMA

Custom Composite Mfg, Inc warranties the FlexorBand AFO, Lateral Strut AFO, Posterior Lateral Strut AFO, Spiral AFO, Hybrid Medial Strut AFOs and Partial Foot - TMA from defects in materials and workmanship for a period of 6 months from the date of manufacture. During the first 6 months a free replacement will be issued for the defective AFO upon its return and inspection of defect. One free replacement will be issued in a calendar year per patient using the original mold. From 7 to 12 months a prorated warranty will be used and reimbursement will be adjusted accordingly. Skin contact parts (foam and straps) are warranted from defect in materials and workmanship for 30 days from the date of manufacture.

Solid Ankle Posterior AFO, Solid Ankle Anterior Medial AFO, Partial Foot Prosthesis

Custom Composite Mfg, Inc warranties the Solid Ankle Posterior AFO, Solid Ankle Anterior Medial AFO and Partial Foot Prosthesis from defects in materials and workmanship for a period of 1 year from the date of manufacture. During the period of 1 year a free replacement will be issued for the defective brace upon its return and inspection of defect. One free replacement will be issued in a calendar year per patient using the original mold. Skin contact parts (foam and straps) are warranted from defect in materials and workmanship for 30 days from the date of manufacture.

Carbon Footplates

Custom Composite Mfg, Inc warranties Carbon Footplates from defect in materials and workmanship for a period of 1 year from the date of shipping.

Guarantee of Fit and Satisfaction

With all custom made devices, a large part of the quality of the fit is dependent upon the cast that is received.AFO Casting Instructions are provided for each custom product and should be adhered to. In the event of a poor fitting brace or prosthetic component, the practitioner should call Custom Composite Mfg, Inc at 866-273-2230 to discuss the problem. If the fitting problem can not be resolved and requires a new product to be fabricated, this is only allowed with in the first 30 days and is also dependent upon the return of the original product. After the first 30 days, return of custom products is not permitted for reasons of poor fit.

Return Policy

Upon receipt of a product, the provider shall inspect it to ensure that it meets the requirements set forth in the order. If the product does not meet the order requirements, the provider must call Custom Composite Mfg, Inc at 866-273-2230. Prior to returning a product for any reason, the provider is required to obtain a Return Materials Authorization (RMA) number from Custom Composite Mfg, Inc. Return the product, along with the patient’s name and RMA. Final acceptance of all returned items remains the discretion of Custom Composite Mfg, Inc.

Single Patient User Policy

As a condition of the sale of any Custom Composite Mfg, Inc product, the orthosis is restricted to a “Single User Only” by the originally fitted patient in order to protect the care provider and the patient against potentially adverse consequences of the infectious disease transmission, material instability in adapting to the configuration of the original user and/or decrease in orthotic therapy. Any express or implied warranties are voided if an attempt is made to reuse the orthosis. Additionally, a license of right to use under any relevant patents pertaining to the orthosis is terminated with the cessation of use by the original patient.

Join our mailing list to get the latest product updates.
Contact Us

We are always interested in hearing what you have to say. Whether it is just a simple question, feedback on one of your orders (either positive or negative), or a suggestion on how we can be a more customer-friendly business–we want your input.

Custom Composite Mfg, Inc
21 Palmer Ave
Cranston, RI 02920
Phone Toll Free: 866-273-2230
Fax: 401-275-4901